Shipping policy

At HubHaven, we personally pack and ship every single order directly from our location in South Croydon. We don't use third-party fulfillment centers or big corporate warehouses. Your gear is handled with care by our own team before it ever leaves our doors.

Where We Ship We proudly ship to addresses throughout the United Kingdom. At this time, we do not offer international shipping outside of the UK.

Shipping Cost Every single order ships for free. No minimum purchase required, and no hidden fees at checkout—the price you see is all you pay.

Order Processing Time As soon as your order is placed, we get to work. We carefully package your items, print your shipping label, and have everything ready for dispatch within 1 business day.

  • Orders placed Monday through Friday are processed and handed over to our courier by the next business day at the latest.

  • Please note that we do not process shipments on weekends or UK Bank Holidays. If you order during these times, your package will ship out on the next available business day.

Delivery Times & Carriers We ship all UK orders via reliable domestic carriers (such as Royal Mail or Evri).

  • Estimated Delivery: Once dispatched, delivery usually takes 2 to 3 business days.

  • Total Turnaround: From order confirmation to delivery at your door, you can generally expect a total timeframe of 2 to 4 business days.

Note: During peak seasonal periods (such as Black Friday or Christmas), carriers may experience minor delays. While we guarantee on-time dispatch from our facility, transit slowdowns on the carrier's end are outside of our direct control.

Tracking Your Order Every shipment includes a tracking number. As soon as your package is dispatched, we will send you a shipping confirmation email containing your tracking details so you can follow your parcel's journey. (If you do not see your confirmation email in your primary inbox, please check your spam or junk folder.)

Delivery Address Accuracy Please double-check that your delivery address is entered correctly at checkout. Once a package has been handed over to the courier, we are unable to modify the destination address. HubHaven cannot accept responsibility for orders delayed or lost due to an incorrect address provided at checkout.

Cancellations We process orders quickly to ensure fast delivery. If you need to cancel an order, please contact us immediately at contact@hubhaven.online with your order number. If your order has not yet been dispatched, we will process your cancellation right away. If it has already left our shop, you can initiate a return once the parcel arrives.

Missing Packages If it has been more than 7 business days since you received your dispatch confirmation email and your package has not arrived, please reach out to us. We will investigate straight away, review the courier tracking, and resolve the issue for you.

Damaged Items If your item arrives damaged in transit, please contact us within 7 days of delivery. Email us with your order number, a brief summary of the damage, and clear photos of both the product and its packaging so we can arrange a replacement or refund for you.

Get In Touch Got questions about your order or our delivery process? Don't hesitate to reach out. We are real people and always happy to help!