We proudly ship across the United Kingdom. At this time, we do not offer international shipping services.

Please double-check your details at checkout, as we cannot redirect packages once they have been processed and handed over to Royal Mail or Evri. We are not responsible for delays or losses resulting from incorrect address information provided during purchase.

Simply send us an email at contact@hubhaven.online with your order number, the item you are returning, and the reason. Our support team will get back to you within 24 hours (Monday–Friday) with clear, step-by-step instructions.

As soon as your order ships, you will receive a confirmation email containing your tracking information. You can track your parcel's journey in real-time through our website. If you don't see the email, please peek into your spam or junk folder before reaching out to us.